Why Civility Is Not Just a Nice-to-Have
Every instance of incivility chips away at engagement, productivity, and retention. In an era of tight budgets and rising turnover, unresolved conflict is your #1 invisible cost.
- Employees spend 4.5 hours per week dealing with incivility.
- Every day in the U.S., 208 million acts of incivility happen at work.
- That’s $2 billion lost in productivity and absenteeism daily.
Inside Civility Unleashed™
This isn’t another “feel-good” culture book stacked with quotes and theory. Civility Unleashed™ is a hands-on playbook designed to help you transform your workplace with practical, data-driven tools. Most culture initiatives fail because they’re dreamed up in boardrooms, heavy on vision statements and light on execution. Civility Unleashed™ is different. It’s built from the ground up, tested in fire departments, municipalities, and organizations where stakes are high and conflict is real. Inside, you’ll find:
Culture Diagnostics: Assessment tools that reveal your team’s pain points with measurable data—not guesswork.
Customizable Templates: Build your own Civility Code and Code of Conduct tailored to your unique workplace dynamics.
Step-by-Step Guides: Clear instructions that show you what to do, when to act, and how to track progress with confidence.
Executive Briefing Materials: Ready-to-use content to help you make the business case for civility in language your leadership understands.
