The performance problem that wasn’t addressed early.
FREE LIVE EXECUTIVE WEBINAR
Every Workplace
Problem Has a
RESET Point™
10:30–11:30 a.m. ET
Your supervisors face these moments every day.
Are they equipped for what happens next?
- A performance issue surfaces.
- Attendance becomes a pattern.
- Conflict begins affecting the team.
- An employee raises a concern.
- A behavior needs to be addressed.
Front-line supervisors are often the first to recognize when something isn’t right and the first to influence what happens next.
What they say, do, or avoid matters.
Join Training Marbles, Inc. for a free, one-hour executive webinar exploring why front-line supervisors are one of the most important points of influence in workplace culture and what organizations can do to better equip them.
RESERVE MY FREE SEAT
Seats are limited.
Great Culture Keeps Great People.
Workplace culture isn’t simply an HR initiative.
It influences whether good employees stay, whether expectations are reinforced, whether accountability happens consistently, and whether workplace concerns are addressed before they become larger problems.
ALMOST4×
MORE LIKELY
TO STAY
SHRM research found that workers who rate their workplace culture positively are almost four times more likely to stay with their current employer than workers who rate their culture negatively.
But culture isn’t created by mission statements, policies, and values alone.
Senior leaders establish the organization’s direction, expectations, and standards. Employees experience those expectations through what happens every day—and through the people who lead their work.
Between organizational leadership and the employee experience sits a critical layer of influence: front-line supervisors.
We call that the middle.
- It’s where expectations become conversations.
- Where policies become decisions.
- Where accountability becomes action.
Culture may be established at the top, but it is reinforced—or weakened—in the middle.
Organizational
Leadership
Leadership
THE MIDDLEFront-Line Supervisors
EMPLOYEE
EXPERIENCE
EXPERIENCE
The Issues That Land on HR’s Desk
Often Start Somewhere Else.
The employee concern that was dismissed.
The attendance pattern everyone noticed.
The conflict a supervisor hoped would resolve itself.
The difficult conversation that should have happened three weeks ago.
Somewhere between the first indication that something wasn’t right and the issue landing on HR’s desk, there was often an opportunity to influence what happened next.
That is the RESET Point™.
Every Workplace Problem Has a RESET Point™.
A RESET Point™ is the moment when what a supervisor says, does, or avoids can change what happens next.
Recognizing that moment creates an opportunity to address issues earlier, reinforce expectations, strengthen accountability, and reduce organizational risk.
But recognizing the moment isn’t the same as knowing what to do next.
That’s the capability gap.
Small moments.
Big impact.
RESETPOINT™
Expectation
and experience.
Observation
and action.
“Something isn’t right”
and “What do I do next?”
Supervisors Aren’t the Problem.
They’re the Leverage Point.
Organizations establish expectations, policies, and standards. Someone has to carry them into the employee experience. That’s often the front-line supervisor.
Inconsistent accountability.
Unresolved performance issues.
Avoided conversations.
Escalating employee-relations concerns.
Culture drift.
Turnover.
Organizational risk.
The answer isn’t simply asking supervisors to do better. It’s equipping them with the tools needed to be better leaders.
Your Supervisors Don’t Need More Leadership Theory.
They need to be equipped for Tuesday at 10:17 a.m.
- When an employee walks into their office with a concern.
- When a performance issue can no longer be ignored.
- When conflict begins affecting the team.
- When they know a conversation needs to happen—but aren’t sure what to do next.
That’s when leadership stops being theoretical. That’s where organizational expectations meet employee experience. That’s where accountability either happens—or doesn’t.
That’s where culture gets built.
And that’s the capability gap L³ RESET™ was designed to address.
Real situations.
Real conversations.
Real impact.
What You’ll Discover
This isn’t supervisor training.
This is an executive primer for the people responsible for developing, supporting, and equipping front-line leaders.
See the problem differently.
Rethink how you equip the people closest to it.
RESERVE MY FREE SEAT Seats are limited.
In one hour, we’ll explore:
- Where RESET Points™ occur—and why organizations often miss them.
- Why front-line supervisors are a critical link between organizational expectations and employee experience.
- How capability gaps become culture, performance, retention, and organizational risk.
- Why traditional leadership training often fails supervisors in the moments when they actually need to act.
- How L³ RESET™ helps supervisors recognize the moment, understand what’s happening, and determine what to do next.
Civility Is Not the Absence of Accountability.
It is how effective leaders practice accountability without causing unnecessary harm.
- Holding someone accountable doesn’t require humiliation.
- Addressing poor performance doesn’t require hostility.
- Correcting behavior doesn’t require unnecessary conflict.
- And avoiding the conversation isn’t civility.
- The goal isn’t to eliminate difficult conversations.
It’s to equip supervisors to have them effectively.
Because once the conversation begins, another leadership responsibility begins with it:
Once You Set the Tone, You Own the Temperature.™
What a supervisor says matters. How they say it matters, too.
Who Should Attend?
This webinar is designed for leaders responsible for organizational culture, people strategy, risk, and front-line leadership development, including:
HR Leaders &
HR Professionals
Who see the downstream consequences when workplace issues aren’t addressed early.
Business Owners
& Executives
Who need organizational expectations carried consistently into everyday operations.
Department Heads
& Senior Leaders
Who depend on supervisors to lead teams, reinforce expectations, and address problems early.
Public-Sector &
Public-Safety Leaders
Who operate where accountability, consistency, documentation, culture, and risk intersect.
Leaders Responsible for Supervisor Development
Who want to move beyond generic leadership training toward practical supervisor capability.
Two Perspectives.
One Workplace Reality.
Meet the experienced leaders behind this webinar.
Dyann McDowell, CDE
President & HR Business Partner
Training Marbles, Inc.
For more than two decades, Dyann McDowell has worked with organizations and leaders at the intersection of workplace culture, employee relations, accountability, and organizational risk. Her work has given her a front-row seat to what happens when workplace concerns are addressed early—and what happens when critical conversations are avoided.
Dyann is the creator of L³ RESET™ and the RESET Point™ framework and author of Civility Unleashed™.
Julia Baxter, Esq., CDE, SHRM-CP
HR Business Partner
Training Marbles, Inc.
Julia Baxter brings a powerful combination of legal expertise and practical HR leadership. A former practicing attorney and HR Director, she has more than a decade of experience navigating employee relations, performance management, investigations, recruitment, and organizational accountability.
Known within TMI as the “Swiss Army knife of HR,” Julia brings a fair, balanced, and practical approach to complex workplace issues.
We See the Problem
From Both Sides.
Workplace problems rarely fit neatly inside an HR box.
They move between leadership, operations, people, policy, performance, culture, and risk.
This webinar brings together two complementary perspectives:
The Culture &
Leadership Lens
Where does the supervisor have an opportunity to influence what happens before an issue grows?
The HR &
Organizational Risk Lens
What happens when those opportunities are missed, mishandled, or allowed to escalate?
Together, they lead to a bigger organizational question:
What do your supervisors need to be equipped to do differently?
Better-Equipped Supervisors Build Stronger Cultures.
Training Marbles, Inc. helps organizations align leadership, equip supervisors, strengthen accountability, and address workplace issues before they become workplace culture, performance, and organizational risk.
Sometimes strengthening workplace culture doesn’t begin with another policy.
It begins by equipping the person who has to have the next conversation.
Our philosophy is simple:
We align the top.
We retool and support the middle.
That’s how we stabilize the culture.
Ready to Change What Happens Next?
FREE LIVE
EXECUTIVE WEBINAR
Every Workplace Problem Has a RESET Point™
10:30–11:30 a.m. ET
Discover why front-line supervisors are one of your organization’s most important leverage points—and what it means to intentionally equip them for the moments that matter.
RESERVE MY FREE SEATSeats are limited.Registration takes less than a minute.
STRONGER SUPERVISORS.
HEALTHIER WORKPLACES.